Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
1İŞL527Total Quality Management0+0+00019.09.2022
Course Details
Language of Instruction Turkish
Level of Course Unit Doctorate's Degree
Department / Program Business (PhD)
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Face To Face
Objectives of the Course Quality management process related to the concept of quality, quality planning and control to have the knowledge and skills to obtain basic level of information n to ensure. To adopt the basic concepts of Quality and Total Quality Management and the principles and general rules related to quality management.
Course Content Information about the basic concepts of quality and total quality management will be explained. Information will be given about the management systems that must be followed within the framework of quality standards on the basis of the enterprise.
Course Methods and Techniques
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers Asist Prof.Dr. Zeynep Özgüner
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources Öztürk, A. (2013). Kalite Yönetimi ve Planlaması, Ekin Yayıncılık.
Kıngır, S. (2013). Toplam Kalite Yönetimi, Nobel Yayıncılık.

Course Category
Social Sciences %100

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
In-Term Studies Quantity Percentage
Mid-terms 1 % 40
Final examination 1 % 60
Total
2
% 100

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 14 3 42
Mid-terms 1 1 1
Final examination 1 1 1
Total Work Load   Number of ECTS Credits 1,5 44

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
NoLearning Outcomes
1 In case of successful completion of the course and necessary readings and activities, students will have the following competencies:
2 LO 1: will have the ability to define and interpret the basic concepts related to quality management,
3 LO 2: will be able to have basic knowledge of the quality management system,
4 LO 3: will be able to learn about the necessity of total quality management for the competitive advantage of enterprises,
5 LO 4: will be able to comprehend the importance of standards and standardization issues and quality,
6 LO 5: will be able to develop an appropriate perspective on total quality management by means of professional standards.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 Introduction to Total Quality Management LO 1 . .
2 Basic Quality Concepts LO 1 . .
3 Continuous Process Improvement LO 2 . .
4 Cultural Basis of Total Quality Management LO 2 . .
5 The Importance of Education and Training in Quality Management LO 2 . .
6 Human Factor in Total Quality Concept LO . .
7 (Kıngır, 2013) . .
8 Midterm . .
9 Key Factors Affecting Total Quality Management (Kıngır, 2013) LO 3 . .
10 Quality Planning LO 3 . .
11 Quality Control LO 4 . .
12 Continuous Quality Improvement Tools and Techniques LO 4 . .
13 Productivity and Quality LO 4 . .
14 Quality Costs LO 5 .

 
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10
All 5 5 5 5 5 5 5 5 5 5
C1 5 5 5 5 5 5 5 5 5 5
C2 5 5 5 5 5 5 5 5 5 5
C3 5 5 5 5 5 5 5 5 5 5
C4 5 5 5 5 5 5 5 5 5 5
C5 5 5 5 5 5 5 5 5 5 5
C6 5 5 5 5 5 5 5 5 5 5

  Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant