Course Details Language of Instruction Turkish Level of Course Unit Bachelor's Degree Department / Program Tourism Management Type of Program Formal Education Type of Course Unit Elective Course Delivery Method Face To Face Objectives of the Course The objective is to enable students to acquire theoretical and practical knowledge and skills regarding the effective and efficient management of the housekeeping department in hospitality establishments. The course covers the organization of the housekeeping department, the planning and coordination of operational processes, human resources management, cleaning and hygiene standards, the management of supplies and equipment, quality control, occupational health and safety, and sustainability practices. Furthermore, it aims to equip students with the ability to evaluate housekeeping operations in terms of guest satisfaction, service quality, and organizational performance, while fostering a solution-oriented perspective toward the department ` s management processes. Course Content The organization and management of the housekeeping department in lodging establishments encompass the planning, coordination, and supervision of housekeeping operations; practices related to the cleaning, maintenance, and arrangement of guest rooms and public areas; hygiene and sanitation standards; personnel management and workforce planning; the management of cleaning supplies, equipment, and inventory; laundry and uniform services; quality management and control processes; occupational health and safety; sustainability and environmental practices; coordination and communication between the housekeeping department and other departments; as well as initiatives aimed at enhancing guest satisfaction and service quality. Course Methods and Techniques The course will be conducted theoretically. Delivered in a face-to-face format over 14 weeks, the course will be taught using content prepared by the instructor, along with professional terminology and definitions. Prerequisites and co-requisities None Course Coordinator Asist Prof.Dr. Bünyamin ÖZLÜ bunyamin.ozlu@hku.edu.tr Name of Lecturers Asist Prof.Dr. BÜNYAMİN ÖZLÜ Assistants None Work Placement(s) No Recommended or Required Reading Resources The Future Of Hotel Housekeeping: New Trends And Modern Approaches Course Notes The core materials to be used in the course consist of weekly lecture presentations prepared by the instructor, academic articles, relevant book chapters, practical documents for the housekeeping department, and case studies. Each week, students will be informed in advance about the required readings related to the topic. Furthermore, the standards, procedures, and current operational practices of housekeeping departments in hotel establishments will serve as key references for the course. Course materials will be presented to students by the instructor within the classroom setting. Documents Kozak Akoğlan, Meryem (2023), Otel İşletmelerinde Kat Hizmetleri Yönetimi, Detay Yayıncılık Course Category Social Sciences %100