Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
7İŞL427Total Quality Management2+0+02317.08.2026
Course Details
Language of Instruction English
Level of Course Unit Bachelor's Degree
Department / Program Business Administration
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Face To Face
Objectives of the Course To adopt the basic concepts of Quality and Total Quality Management and the principles and general rules related to quality management. To provide the basic level of knowledge and skills related to the quality management process, quality planning and control related to the concept of quality.
Course Content Quality management process related to the concept of quality, quality planning and control to have the knowledge and skills to obtain basic level of information n to ensure. To adopt the basic concepts of Quality and Total Quality Management and the principles and general rules related to quality management.
Course Methods and Techniques
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers Associate Prof.Dr. Zeynep Özgüner https://isl.hku.edu.tr/akademik-personel/ zeynep.ozguner@hku.edu.tr
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources Ozturk, A. (2013). Quality Management and Planning, Ekin Publishing.
Kıngır, S. (2013). Total Quality Management, Nobel Publishing.
Editors: Kara, M. and Kırdar, S. S. (2008). Quality Assurance and Standards, License Publishing.
Thompson, M. (2006). Quality Assurance and Standards, Günay Ofset.

Course Category
Social Sciences %100

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
In-Term Studies Quantity Percentage
Mid-terms 1 % 40
Final examination 1 % 60
Total
2
% 100

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 15 2 30
Mid-terms 1 30 30
Final examination 1 30 30
Total Work Load   Number of ECTS Credits 3 90

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
NoLearning Outcomes
1 will be able to define and interpret the basic concepts of quality management
2 have a basic knowledge of quality management systems
3 will be able to know the necessity of the need for total quality management for the competitive advantage of businesses,
4 will be able to comprehend the importance of standards and standardization issues and quality,
5 will be able to develop a perspective suitable for total quality management through professional standards.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 Introduction to Total Quality Management . .
2 Basic Quality Concepts . .
3 Continuous Process Improvement . .
4 Cultural Basis of Total Quality Management . .
5 Importance of Training and Training in Quality Management . .
6 Human Factor in Total Quality Understanding (Kıngır, 2013) . .
7 Midterm . .
8 Main Factors Affecting Total Quality Management (Kıngır, 2013) . .
9 Quality Planning . .
10 Quality Control . .
11 Continuous Quality Improvement Tools and Techniques . .
12 Productivity and Quality . .
13 Quality Costs . .
14 Final .
15 5S Method and Kaizen

 
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8
All 5 5 5 5 5 5 5 5
C1 5 5 5 5 5 5 5 5
C2 5 5 5 5 5 5 5 5
C3 5 5 5 5 5 5 5 5
C4 5 5 5 5 5 5 5 5
C5 5 5 5 5 5 5 5 5

  Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant