Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
3BNS 293Professional Ethics and Communication2+0+02227.10.2026
Course Details
Language of Instruction Turkish
Level of Course Unit Associate Degree
Department / Program Banking and Insurance
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Face To Face
Objectives of the Course To provide knowledge of professional ethics and effective communication, and to give students the ability to resolve ethical problems and communication difficulties they may face in banking and insurance.
Course Content The concept of ethics and professional ethics. Principles of professional ethics. Ethical decision-making processes. Responsibilities of professional groups. Ethical dilemmas. Professional ethics and conflicts of interest in banking and insurance. The communication process and its elements. Effective communication techniques. Body language. Listening skills. Customer and internal communication. Conflict resolution. Producing solutions to ethical problems that may be encountered in professional life.
Course Methods and Techniques Lecturing, question-and-answer, case studies, assignments and exams.
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers None
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources Türkiye Bankalar Birliği, Bankacılık Etik İlkeleri (www.tbb.org.tr).
Türkiye Sigorta Birliği, Sigortacılık Etik İlkeleri (www.tsb.org.tr).
Kuçuradi, İ., Etik, Türkiye Felsefe Kurumu Yayınları.
Course Notes Lecture notes and presentations on ethics, morality, professional ethics, ethical principles, and professional responsibility will be provided to students. The course will address ethical dilemmas in professional life and the principles of honesty, confidentiality, fairness, impartiality, accountability, and trust. Topics will also include effective communication, verbal and non-verbal communication, body language, active listening, empathy, interpersonal communication, teamwork, conflict management, problem-solving, and corporate communication. Customer relations, professional codes of ethics, the protection of customer information, and ethical decision-making in the banking and insurance sectors will be examined through case studies. Classroom discussions, case studies, role-playing activities, assignments, and practical exercises will be used to support the learning process.

Course Category
Social Sciences %40
Education %10
Field %50

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
In-Term Studies Quantity Percentage
Mid-terms 1 % 40
Final examination 1 % 60
Total
2
% 100

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 14 2 28
Assignments 14 1 14
Mid-terms 1 8 8
Final examination 1 10 10
Total Work Load   Number of ECTS Credits 2 60

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
Bilgi 
1 Explains the concepts of ethics and professional ethics, as well as the principles of professional ethics.
Beceri 
2 Analyzes ethical decision-making processes and ethical dilemmas.
3 Evaluates professional ethics and conflicts of interest in banking and insurance.
4 Applies communication processes, effective communication techniques, body language, and listening skills.
5 Develops solutions to conflicts and ethical issues in customer relations and internal organizational communication.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 The Concept of Ethics and Professional Ethics Reading
2 Principles of Professional Ethics The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
3 Ethical Decision-Making Processes The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
4 Responsibilities of Professional Groups and Ethical Dilemmas The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
5 Professional Ethics in Banking The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
6 Professional Ethics in Insurance The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
7 Conflicts of Interest The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
8 MIDTERM EXAM
9 The Communication Process and Its Elements The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
10 Effective Communication Techniques The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
11 Body Language and Listening Skills The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
12 Customer and Internal Communication The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
13 Conflict Resolution The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
14 Producing Solutions to Ethical Problems in Professional Life The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
15 General Review The topics covered most recently and the topics to be covered in the new week are reviewed in advance using the related printed and digital resources and online content.
16 FİNAL EXAM WEEK

 
Recommended Optional Programme Components
BNS 287 Research Methods and Techniques
Sustainable Development Goals
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14
All 1 2 1 1 3 4 2 5 1
In1
Sk2
Sk3
Sk4
Sk5

  Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant