Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
1İŞL527Total Quality Management3+0+03814.10.2026
Course Details
Language of Instruction Turkish
Level of Course Unit Master's Degree
Department / Program Business (Non-Thesis)
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Face To Face
Objectives of the Course Quality management process related to the concept of quality, quality planning and control to have the knowledge and skills to obtain basic level of information n to ensure. To adopt the basic concepts of Quality and Total Quality Management and the principles and general rules related to quality management.
Course Content Information about the basic concepts of quality and total quality management will be explained. Information will be given about the management systems that must be followed within the framework of quality standards on the basis of the enterprise.
Course Methods and Techniques Lesson, in-class discussion
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers Asist Prof.Dr. Zeynep Özgüner
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources Öztürk, A. (2013). Kalite Yönetimi ve Planlaması, Ekin Yayıncılık.
Kıngır, S. (2013). Toplam Kalite Yönetimi, Nobel Yayıncılık.

Course Category
Social Sciences %100

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
In-Term Studies Quantity Percentage
Mid-terms 1 % 40
Final examination 1 % 60
Total
2
% 100

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 15 2 30
Hours for off-the-c.r.stud 15 6 90
Assignments 1 60 60
Presentation 1 30 30
Final examination 1 30 30
Total Work Load   Number of ECTS Credits 8 240

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
NoLearning Outcomes
1 They will have the ability to define and interpret fundamental concepts related to quality management.
2 They will gain a basic understanding of the quality management system.
3 Businesses will be able to gain knowledge about the necessity of total quality management for a competitive advantage.
4 They will be able to grasp the importance of quality, as well as issues related to standards and standardization.
5 Thanks to occupational standards, they will be able to develop a perspective aligned with total quality management.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 Introduction to Total Quality Management . .
2 Basic Quality Concepts . .
3 Continuous Process Improvement . .
4 Cultural Basis of Total Quality Management . .
5 The Importance of Education and Training in Quality Management . .
6 Human Factor in Total Quality Concept . .
7 Midterm . .
8 Key Factors Affecting Total Quality Management (Kıngır, 2013) . .
9 Quality Planning . .
10 Quality Control . .
11 Continuous Quality Improvement Tools and Techniques . .
12 Productivity and Quality . .
13 Quality Costs .
14 Six Sigma .
15 General assessment .

 
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10
C1 2 2 2
C2 2 2 2 2 2 4 4
C3 2 2 2 3 3 4
C4 2 2 3
C5 3 3 2 2 5 5 5 5 5 3

  Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant