Course Information
SemesterCourse Unit CodeCourse Unit TitleT+P+LCreditNumber of ECTS CreditsLast Updated Date
1EİŞL527Total quality Management3+0+03814.10.2026
Course Details
Language of Instruction Turkish
Level of Course Unit Master's Degree
Department / Program Master in Business Administration Distance Education (Non-Thesis)
Type of Program Formal Education
Type of Course Unit Elective
Course Delivery Method Online
Objectives of the Course Quality management process related to the concept of quality, quality planning and control to have the knowledge and skills to obtain basic level of information n to ensure. To adopt the basic concepts of Quality and Total Quality Management and the principles and general rules related to quality management.
Course Content Information about quality, summary quality management and basic concept will be explained. Information will be given about the management systems that must comply with the quality standards on the basis of the enterprise.
Course Methods and Techniques Lesson, in-class discussion
Prerequisites and co-requisities None
Course Coordinator None
Name of Lecturers Asist Prof.Dr. Zeynep Özgüner zeynep.ozguner@hku.edu.tr
Assistants None
Work Placement(s) No

Recommended or Required Reading
Resources Öztürk, A. (2013). Kalite Yönetimi ve Planlaması, Ekin Yayıncılık.
Kıngır, S. (2013). Toplam Kalite Yönetimi, Nobel Yayıncılık.

Course Category
Social Sciences %100

Planned Learning Activities and Teaching Methods
Activities are given in detail in the section of "Assessment Methods and Criteria" and "Workload Calculation"

Assessment Methods and Criteria
In-Term Studies Quantity Percentage
Mid-terms 1 % 40
Final examination 1 % 60
Total
2
% 100

 
ECTS Allocated Based on Student Workload
Activities Quantity Duration Total Work Load
Course Duration 15 2 30
Hours for off-the-c.r.stud 15 6 90
Assignments 1 60 60
Presentation 1 30 30
Final examination 1 30 30
Total Work Load   Number of ECTS Credits 8 240

 
Course Learning Outcomes: Upon the successful completion of this course, students will be able to:
NoLearning Outcomes
1 Kalite yönetimi ile ilgili temel kavramları tanımlama ve yorumlama kabiliyetine sahip olacaklar.
2 Kalite yönetim sistemine temel düzeyde bilgi sahibi olabilecekler.
3 İşletmelerin rekabet üstünlüğü için toplam kalite yönetimine duyulan ihtiyacın gerekliliği hakkında bilgi sahibi olabilecek.
4 Standartlar ve standardizasyon konuları ile kalitenin önemini kavrayabilecek
5 Meslek standartları sayesinde toplam kalite yönetimine uygun bakış açısı geliştirebileceklerdir.

 
Weekly Detailed Course Contents
WeekTopicsStudy MaterialsMaterials
1 Introduction to Total Quality Management . .
2 Basic Quality Concepts . .
3 Continuous Process Improvement . .
4 Cultural Basis of Total Quality Management . .
5 The Importance of Education and Training in Quality Management . .
6 Human Factor in Total Quality Concept . .
7 Midterm . .
8 Key Factors Affecting Total Quality Management (Kıngır, 2013) . .
9 Quality Planning . .
10 Quality Control . .
11 Continuous Quality Improvement Tools and Techniques . .
12 Productivity and Quality . .
13 Quality Costs .
14 Six Sigma .
15 General Review .

 
Contribution of Learning Outcomes to Programme Outcomes
P1 P2 P3 P4 P5 P6 P7 P8 P9 P10
C1 2 2 2 2
C2 2 2 2 2
C3 2 2 2 3 3
C4 2 2 3
C5 2 2 4 4

  Contribution: 1: Very Slight 2:Slight 3:Moderate 4:Significant 5:Very Significant